# Dialyne > Dialyne is the phone line for AI agents ("Ton agent a enfin un téléphone." — your agent finally has a phone). An AI agent hands over a task in plain language (book a table, cancel a subscription, make an appointment, ask for information); our voice agent places a real phone call in France, navigates the phone menu, waits on hold, talks to a human, then returns a structured result and transcript. Website: https://dialyne.com. API base URL: https://api.dialyne.com. MCP server: https://mcp.dialyne.com/mcp. Dashboard: https://app.dialyne.com. Contact: contact@dialyne.com (support: support@dialyne.com). Languages: French (default) and English. Calls: French landlines and mobiles, at any time the user chooses (no calling-hours window; automatic retries stay within 08:00–21:00 callee's time). Premium-rate and emergency numbers are refused. ## Connect your agent - Hosted MCP server (Streamable HTTP, server name `dialyne`): https://mcp.dialyne.com/mcp — OAuth 2.1 (Claude, ChatGPT, Cursor: paste the URL and sign in) or header `Authorization: Bearer tel_…`. Never put the key in the URL. - REST API: `POST https://api.dialyne.com/v1/missions` with `{"numero": "+33…", "mission": "…"}` (optional `Idempotency-Key` header); OpenAPI at https://api.dialyne.com/docs. - Webhooks signed with HMAC-SHA256 (`appel.decroche`, `appel.attente`, `appel.question`, `appel.transfert`, `appel.rappel`, `appel.fin`). - Setup steps an agent can follow: https://api.dialyne.com/install.md ## MCP tools - `place_phone_call(phone_number, task, language?, scheduled_at?, voice?, idempotency_key?)` — start or schedule a call to a French number; returns a `call_id` immediately. The call runs in the background (1–10 min). - `get_call(call_id, wait_seconds=25, after_event_id=0, response_format="concise")` — status and written result; waits up to 50 s for news (answered, on hold, question, transfer, end). Repeat until `done=true`. - `answer_call_question(call_id, answer)` — answer a question the voice agent asks during the call (within ~45 s). - `transfer_call_to_user`, `schedule_callback`, `cancel_call`, `list_calls`, `get_account_balance`, `configure_agent_identity` (how the agent introduces itself; deviations need the user's acceptance). ## How a call works 1. By default the agent announces it is a virtual assistant and on whose behalf it calls ("Hello, this is Léa, <name>'s virtual assistant"); the user may customise this (deviations need their logged acceptance of responsibility), but the agent never denies being an AI when asked. A request not to be called again blocks the number for every customer. 2. Phone menus: answered by voice or DTMF keys. 3. On hold: the AI sleeps (local voice-activity detection only) and resumes in under a second when a human answers. 4. Results: `reussi`, `echec`, `repondeur`, `pas_de_reponse`, `occupe`, `rappel_demande`, with a summary and transcript. Busy / no-answer calls are retried automatically (2 attempts, +15 min). ## Pricing - Machine-readable: https://api.dialyne.com/v1/offres (plans) and https://api.dialyne.com/v1/tarifs (price list). Human page: https://dialyne.com/tarifs/ - Same call quality on every plan. Unanswered, busy and failed calls are free. Billed per second. No VAT (French VAT exemption, art. 293 B CGI): the price paid is the full price. - Starter: 0.20 € per minute of conversation, prepaid top-ups (10 € = 50 min, 20 € = 100 min, 50 € = 250 min, 100 € = 500 min). Credits are valid 30 days after each top-up. 5 test minutes after sign-up, once the mobile number is verified by SMS (valid 30 days). - Pro: 99 € per month (no minutes included) and 0.17 € per minute of conversation; team (5 members), 10 API keys, batch calls, accounting export, priority support. Invoiced to a company. - Enterprise: on quote (contact@dialyne.com, subject "Dialyne Entreprise"). - Hold time: 0.04 € per minute (the AI sleeps while on hold). - Phone number: free while the account is active (credit left or a running subscription), no monthly fee. At zero credit the number sleeps for 60 days (kept), then it is released after an email notice sent at least 7 days before. - United Kingdom (planned for Q1 2027): 0.15 £ per minute excluding VAT (0.18 £ including VAT for consumers). Not open yet. ## Data and safety - Servers and call infrastructure in the EU; some AI providers (speech recognition, language model, voice) may process call content outside the EU (see the privacy policy). No audio is recorded. Transcripts are deleted automatically (30 days by default, 1–365 configurable). Export: `GET /v1/compte/export`; deletion: `DELETE /v1/compte`. - Codes, passwords and card details: the user decides; the voice agent passes on what the task or the user's answer gives (write it as `[secret: value]`; Dialyne masks it in what it stores). ## Key pages - [Home](https://dialyne.com/) · [Pricing](https://dialyne.com/tarifs/) · [Documentation](https://dialyne.com/docs/) - [Install for agents](https://api.dialyne.com/install.md) - [Full text](https://api.dialyne.com/llms-full.txt) - [OpenAPI / Swagger](https://api.dialyne.com/docs) - [Dashboard](https://app.dialyne.com/) - [Terms](https://dialyne.com/legal/cgu) · [Privacy](https://dialyne.com/en/privacy) · [Received a call?](https://dialyne.com/en/call)